Incoming ticket reply emails are not being attached to tickets

Incident Report for M.D.G. IT

Resolved

This incident has been resolved.

Posted Feb 22, 2024 - 22:07 AEDT

Investigating

Piped ticket emails are not working after a critical security upgrade overnight. Please add ticket replies in the M.D.G. IT client area rather than replying to the ticket email while this is being resolved.

Posted Feb 22, 2024 - 15:00 AEDT

This incident affected: Ticket Support.