M.D.G. IT Status

All Systems Operational

About This Site

This is the centralised notification centre for M.D.G. IT service status updates for Australia. Please subscribe to updates using the link at the top right to receive email and/or SMS updates on system outages and other problems affecting services.

VPS Hosting, Sydney Operational

Shared hosting, Sydney Operational

Domain Name Service infrastructure Operational

Client Area Operational

Billing system Operational

Ticket Support Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Equinix SY1 Triplen Power Maintenance Aug 2, 07:00-11:00 AEST

Equinix will be performing power maintenance work on the Triplen Power Distribution Units (PDUs) feeding M.D.G. IT equipment in SY1 between 7 am and 11 am AEST on 2 August 2021. No interruption to service is expected, however customers may experience network degradation or interruption for up to 20 minutes during this window while equipment fails over to the redundant PDU.
Posted on Jul 27, 19:45 AEST

Equinix SY1 Triplen Power Maintenance Aug 4, 07:00-11:00 AEST

Equinix will be performing power maintenance work on the Triplen Power Distribution Units (PDUs) feeding M.D.G. IT equipment in SY1 between 7 am and 11 am AEST on 4 August 2021. No interruption to service is expected, however customers may experience network degradation or interruption for up to 20 minutes during this window while equipment fails over to the redundant PDU.
Posted on Jul 27, 19:46 AEST

Past Incidents

Aug 1, 2021

Equinix SY1 Power maintenance

Completed - The scheduled maintenance has been completed.
Aug 1, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:01 AEST

Scheduled - Due to power works by Equinix in SY1 M.D.G. IT will be redistributing power loads between 11pm AEST 31 July 2021 and 2am AEST 1 Aug. Services are expected to be unavailable for approximately 5-10 minutes, but may be unavailable for a single period of up to 30 minutes during the maintenance window.
Jul 27, 19:37 AEST

Jul 31, 2021

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

Storage network degradation

Postmortem - Read details
Jul 29, 20:32 AEST

Resolved - This incident has been resolved.
Jul 28, 15:29 AEST

Update - We are continuing to monitor for any further issues.
Jul 28, 11:05 AEST

Update - Some VMs are still experiencing higher than normal storage latency as the backlog of storage traffic is processed
Jul 28, 11:04 AEST

Update - We are continuing to monitor for any further issues.
Jul 28, 09:47 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 09:47 AEST

Investigating - M.D.G. IT engineers are investigating an issue where customers may experience increased storage area network latency on some virtual machines.
Jul 28, 08:56 AEST

Equinix SY1 Triplen Power Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 11:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:01 AEST

Scheduled - Equinix will be performing power maintenance work on the Triplen Power Distribution Units (PDUs) feeding M.D.G. IT equipment in SY1 between 7 am and 11 am AEST on 28 July 2021. No interruption to service is expected, however customers may experience network degradation or interruption for up to 20 minutes during this window while equipment fails over to the redundant PDU.
Jul 27, 19:43 AEST

Jul 27, 2021

No incidents reported.

Jul 26, 2021

Equinix SY1 Triplen Power Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 11:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 AEST

Scheduled - Equinix will be performing power maintenance work on the Triplen Power Distribution Units (PDUs) feeding M.D.G. IT equipment in SY1 between 7 am and 11 am AEST on 26 July 2021. Customers may experience network degradation or interruption for up to 20 minutes during this window while equipment fails over to the redundant PDU.
Jul 25, 17:57 AEST

Disk maintenance on am.mdgit.com.au

Resolved - The am.mdgit.com.au shared server is back online, please contact support if you're seeing any ongoing issues.
Jul 26, 10:12 AEST

Identified - The issue has been identified and a fix is being implemented.
Jul 26, 09:19 AEST

Investigating - Shared server am.mdgit.com.au is down for a disk check, this is expected to complete ~11 am AEST
Jul 26, 09:19 AEST

Equinix SY1 Power maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 AEST

Update - Due to power works by Equinix in SY1 we will be redistributing power loads between 11pm AEST 25 July 2021 and 2am AEST 26 July. Customers may experience intermittent network degradation for several minutes during the maintenance window (update to affected components only)
Jul 25, 17:49 AEST

Scheduled - Due to power works by Equinix in SY1 we will be redistributing power loads between 11pm AEST 25 July 2021 and 2am AEST 26 July. Customers may experience intermittent network degradation for several minutes during the maintenance window.
Jul 25, 17:43 AEST

Jul 25, 2021

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.